96win Terms & Conditions

1. Eligibility

Access to the 96win platform and all its services — including sports betting, live casino, slots, eBingo, and any other gaming categories available — is restricted to individuals who meet all of the following conditions:

• You must be at least 21 years of age. 96win does not permit any player under the age of 21 to register, use, or access the platform in any capacity.
• You must be physically located in the Philippines at the time of registration and use. The platform is operated exclusively for the Philippine market.
• You must be capable of entering into a legally binding agreement under Philippine law.
• You must not be self-excluded, suspended, or otherwise prohibited from online gaming under any applicable rules or voluntary exclusion programme.

2. Account Registration and Verification

Each player may hold only one account on the 96win platform. Duplicate accounts are strictly prohibited and will be subject to suspension and forfeiture of any balance held across all associated accounts.

During registration, you are required to provide accurate and current information including your full legal name, date of birth, and a valid Philippine mobile number. OTP (one-time password) verification is required to activate your account.

96win conducts a Know Your Customer (KYC) identity verification process as part of account setup. This involves providing a valid government-issued ID and may include additional documentation. KYC verification is required before any withdrawal can be processed. This process protects your account and ensures that funds are only released to the verified account holder.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• Notify 96win support immediately if you believe your account has been accessed without your authorisation.
• You are responsible for all activity that occurs under your account.

3. Deposits and Withdrawals

All financial transactions on 96win are processed in Philippine Peso (PHP). The platform does not accept or process any foreign currency. Deposits and withdrawals are handled exclusively through Philippine payment channels including Philippine online banking, mobile banking, and selected local e-wallets.

Deposits are credited to your account balance once confirmed by the relevant payment channel. Processing times depend on the payment method used and may vary. 96win is not responsible for delays caused by third-party payment providers.

Withdrawals are processed to the registered Philippine bank account linked to your verified 96win account. You may not withdraw to a payment method other than the one used for deposit, or to an account in a name other than your own.

• A minimum withdrawal amount applies. The exact figure is displayed within the withdrawal section of your account.
• Standard processing times apply for regular accounts. VIP members from eligible tiers receive priority processing.
• 96win reserves the right to request additional verification documentation before processing any withdrawal.
• Funds in your account may not be transferred to another player's account.

4. Betting and Gaming Rules

All bets placed on the 96win platform are subject to the specific rules for each sport, event, or game category. By placing a bet or participating in any game, you confirm that you have read and accepted the applicable rules for that activity.

Sports bets are settled according to official results from the relevant governing body or league. In cases of event cancellation or postponement, bets will be settled according to the specific event rules applicable to that sport or competition.

For live casino games, results are determined by the physical action of the dealer on live tables, and by certified random number generation (RNG) for digital game variants. All game outcomes are statistically independent — past results have no bearing on future rounds.

Maximum bet limits apply per event and per game type. These limits are displayed before a bet is confirmed. 96win reserves the right to limit maximum bet amounts for individual accounts at its discretion.

5. Bonuses and Promotions

From time to time, 96win may offer bonuses, promotional credits, cashback, or other incentives to registered players. All such offers are subject to their own specific terms and conditions, which will be communicated at the time the offer is made.

• Bonuses and promotional credits are valid for the duration specified in the applicable offer terms.
• Wagering requirements, if applicable, must be met before bonus-derived winnings can be withdrawn. The specific requirements will be stated in the offer details.
• Bonus abuse — including but not limited to the creation of multiple accounts to claim the same offer — will result in forfeiture of all bonus funds and may result in account suspension.
• 96win reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice.

Players are advised to read all applicable terms before accepting or using any bonus or promotional credit. If you have questions about a specific offer, contact 96win support before accepting it.

6. Player Conduct and Prohibited Activities

Players are expected to use the 96win platform in good faith and in accordance with these Terms. The following activities are strictly prohibited:

• Creating more than one account on the platform.
• Using automated tools, bots, scripts, or any software to interact with the platform in a way not intended for regular player use.
• Attempting to exploit technical errors, system faults, or incorrect odds for personal gain.
• Colluding with other players in live casino games or poker formats to gain an unfair advantage.
• Engaging in any activity that constitutes money laundering, fraud, or any other illegal financial activity through the platform.
• Providing false or misleading information during registration, KYC, or any subsequent verification process.

96win employs monitoring systems to detect irregular behaviour. Any account found to be in violation of these conduct rules will be subject to investigation, and 96win reserves the right to suspend the account, void relevant bets, and withhold any balance pending investigation.

7. Account Suspension and Termination

96win reserves the right to suspend or permanently close any player account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete required KYC verification within a reasonable timeframe.
• Suspicion of fraudulent activity, money laundering, or use of the account for illegal purposes.
• At the player's own request, including via a self-exclusion request submitted through the responsible gaming tools.

Where an account is suspended for investigation, 96win will retain any funds in the account until the investigation is concluded. If the investigation confirms a breach of these Terms, 96win may forfeit the balance. Where no breach is confirmed, funds will be released in accordance with normal withdrawal procedures.

Players may close their own accounts at any time by contacting 96win support. Any remaining balance at the time of closure, once verified, will be processed for withdrawal to the registered bank account subject to standard verification requirements.

8. Privacy and Data Use

96win collects and processes personal data as part of the registration, KYC, and ongoing account management process. The collection and use of your personal information is governed by the 96win Privacy Policy, which forms part of these Terms and Conditions.

By registering an account, you consent to the collection and use of your personal data in accordance with the Privacy Policy. This includes the use of your registered Philippine mobile number for OTP verification and security notifications.

96win uses SSL encryption across all platform data transmissions. Your payment details and login credentials are never stored or transmitted in plain text. Account security measures include OTP-protected withdrawals and sensitive account changes.

9. Responsible Gaming

96win is committed to promoting responsible gaming. The platform is for entertainment purposes only. No game or bet outcome is guaranteed, and past results do not predict future outcomes. Players should never bet more than they can afford to lose and should not view gaming as a source of income.

Tools available to players to manage their gaming habits include session limit-setting, deposit limits, and self-exclusion. These tools are accessible through your account settings and through the Responsible Gaming page.

10. Amendments to These Terms

96win reserves the right to update or amend these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. It is your responsibility to review the Terms periodically.

Continued use of the 96win platform after any amendment constitutes acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

For questions about these Terms, contact the 96win support team at [email protected] before using the platform.