96win Privacy Policy

This Privacy Policy applies to all players who register and use the 96win platform at 96win.live. By creating an account, you confirm that you have read and understood how your personal data is collected and used as described in this policy. This policy is to be read together with the 96win Terms and Conditions.

1. Who We Are

96win operates the online sports betting and gaming platform available at 96win.live. The platform is designed exclusively for players in the Philippines and all services — including sports betting, live casino, slots, and eBingo — are offered in Philippine Peso (PHP).

As the operator of this platform, 96win is responsible for the collection, use, and protection of the personal data you provide when registering and using the service. If you have questions about how your data is handled, you can reach us at [email protected].

2. Data We Collect

When you register and use the 96win platform, we collect certain personal information that is necessary to operate your account, verify your identity, and process your transactions. The types of data we collect include:

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your 96win account, including OTP verification for login and sensitive account actions.
• Identity verification: To complete the Know Your Customer (KYC) process required before any withdrawal is processed, confirming that your account belongs to you.
• Transaction processing: To handle deposits and withdrawals in Philippine Peso through the payment channels you have registered with your account.
• Platform personalisation: To show you relevant sports markets, game recommendations, and account notifications based on your activity on the platform.
• Security and fraud prevention: To detect unusual activity, prevent unauthorised access, and protect the platform from misuse including duplicate accounts and irregular betting patterns.
• Customer support: To respond to your enquiries, resolve account issues, and follow up on withdrawal requests or technical problems.
• Responsible gaming: To monitor gaming activity and apply any self-exclusion, session limit, or deposit limit settings you have requested through your account.
• Legal and compliance purposes: To meet our obligations under applicable laws and to cooperate with lawful requests from relevant authorities.

We do not use your personal data to make automated decisions that significantly affect you without human review. We do not use your data for advertising on third-party platforms.

4. Data Security

96win applies security measures at every level of the platform to protect your personal data from unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your device and the 96win platform is protected using SSL (Secure Sockets Layer) encryption. Your login credentials and financial details are never sent in plain text.
• OTP verification: Sensitive account actions — including password changes, withdrawal requests, and significant account updates — require one-time password (OTP) confirmation through your registered Philippine mobile number.
• KYC verification: The identity verification process links your account to your confirmed real identity, preventing others from accessing your account balance or requesting withdrawals in your name.
• Access controls: Access to player data within 96win's systems is restricted to authorised personnel who require it to perform their role. Data access is logged and monitored.

5. Data Sharing

96win does not sell your personal data to third parties. We do not share your information with advertisers or marketing networks. Your data may be shared in the following limited circumstances:

• Payment processors: We share the minimum necessary financial information with the Philippine banking and payment service providers required to process your deposits and withdrawals. These providers are bound by their own data security and confidentiality obligations.
• Identity verification services: During KYC verification, your identity documents may be processed by a third-party verification provider. This is done securely and the provider is contractually required to protect your data.
• Legal and regulatory requirements: We may disclose your personal data if required to do so by a lawful order, court order, or request from a relevant government authority in the Philippines. We will only disclose what is strictly required.
• Fraud prevention: In cases of suspected fraud or criminal activity, relevant data may be shared with law enforcement or financial crime prevention bodies as required by law.

In all cases where data is shared with third-party service providers, we require those providers to handle your data securely and only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

96win uses cookies and similar technologies to make the platform work correctly and to improve your experience. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences and settings. The platform cannot operate properly without them.
• Analytics cookies: These help us understand how players use the platform — which sections are visited most, where errors occur, and how sessions are typically structured. This data is aggregated and does not identify individual players.
• Security cookies: These support fraud detection and help identify unusual login behaviour or access attempts from unfamiliar devices.

Most web browsers allow you to manage or delete cookies through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform, including staying logged in during a session.

7. Your Privacy Rights

As a registered player, you have the following rights in relation to your personal data held by 96win:

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before acting on any data request.

8. Data Retention

96win retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and our operational obligations.

Transaction records, KYC documents, and account history are retained for the legally required minimum period after account closure. This is standard practice for online financial platforms and is necessary to comply with anti-money laundering regulations, resolve disputes, and respond to lawful requests from authorities.

Data that is no longer required for any legal, operational, or security purpose will be securely deleted or anonymised. If you have a specific question about how long a particular category of data is retained, contact us at [email protected].

9. Changes to This Policy

96win may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make material changes, we will update the "Last updated" date shown at the top of this page.

We encourage you to review this policy periodically. Continued use of the 96win platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you should stop using the platform and contact support to close your account.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 96win handles your personal data, please reach out to our support team:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

For questions about your account, betting rules, or platform features, you can also visit our FAQ page or review the Terms and Conditions.